We sincerely apologize for any inconvenience caused to our customers due to the temporary closure of the facility following the tsunami warning issued on July 7th.

For tickets used on July 7th, we will handle them as follows:

■ Regarding revisiting with paper tickets purchased on the day

You can use the paper ticket purchased on the day of July 7th to enter the museum again. We apologize for the inconvenience, but if you visit again, please bring the actual paper ticket to the entrance.

*Returning guests will receive a small gift.

●Availability period July 2025, 7 (Thursday) to March 31, 2026 (Tuesday)

■Refunds for paper tickets purchased on the day

Windowor sending us a message onRegistered cashI will refund you.

A ticket is required for a refund. Please note that we cannot provide a refund if your ticket is lost.

●受付期間　2025年8月1日(金) 9時00分～ 2025年12月31日(水) 16時00分

【window】

Bring your ticketThen, please contact the hotel counter.

[Cash registered mail]

Please fill out the "Ticket Refund Application Form" below,Along with the ticketPlease mail to

-Ticket Refund Application Form (PDF)/ Ticket Refund Application Form (Word document)

*We will enclose postage stamps equivalent to the postage fee to our institution in a registered cash envelope.

■ Regarding date-specified online tickets (tickets with a date specified for July 7th)

[Target] Asoview, Jalan, kkday, Rakuten Travel, Oarai Tourism Association

All orders will be treated as cancellations and refunds will be processed automatically.

You will receive a cancellation notification email from the ticket site you purchased your ticket from within a few days. Please note that the refund method and timing will vary depending on the payment method used.

*We have already completed the process for some tickets. We apologize for any misunderstanding.

■ Regarding web tickets with expiration dates

[Target] Asoview (Super Special Discount Ticket), Benefit One, Rilo Club

There is still some time left before the expiration date, so please use it within that period.

If you would like a refund, please contact the sales site where you purchased the ticket and inform them of your cancellation.

■About Seven Tickets

The store where the ticket was issuedPlease bring your ticket directly to the store cashier.

Application period: Friday, August 2025, 8, 1:10 AM to Wednesday, December 00, 12, 31:23 PM

If you are unable to visit the store where you purchased your ticket due to distance, please call the call center listed on your ticket.